Sign in and recover access

SmartgridX uses an email address and password for the standard sign-in flow. After authentication, the application loads your company, active view, user preferences, dashboard configuration, and accepted policies before constructing the available routes.

Sign in

1. Open the SmartgridX login page supplied by your organisation.
2. Enter the email address linked to your role membership.
3. Enter your password.
4. Complete any policy acceptance presented after sign-in.
5. Confirm that the expected company and view are selected.

If you do not have access

Ask an administrator of the relevant company or installation to add your email address to the correct role. Eniris Support should not choose a role on behalf of an organisation without the required authorisation.

Password recovery

Use the Password reset flow from the login page. The current application has separate routes for starting a reset and applying the reset token. Always use the most recent reset email and check that the request was made for the same email address used in SmartgridX.

Unexpected portal after sign-in

If authentication succeeds but the wrong content appears, check:

• selected company and view;
• role membership;
• whether a required policy is still awaiting acceptance;
• organisation-specific domain or white-label environment;
• whether the expected asset is active and linked to that role.