confirm the feature is enabled for the active white-label environment;
verify that the user is authenticated in the correct company and view;
retry after reloading the SmartgridX session;
check browser or network rules that block embedded content;
report the time, user, company, and visible single sign-on error to Support.
Availability depends on your environment
Advanced alarms can expose different rules, views, and notification workflows per organisation. Follow the operational process configured for your company.
